This is why most business establishments would conduct a customer satisfaction survey. Must be willing to answer to some consumer escalations emails during potential off hours, Develop and implement strategy for CopySAT and TechSAT programs, partnering with home office teams and field leadership to incorporate input and gain alignment, Represent the voice of the customer by defining, measuring and reporting on both quantitative and qualitative customer satisfaction feedback across US Stores, Create and maintain statistical tools to predict future impact on satisfaction levels and key drivers, Work with our customer satisfaction vendor and the Marketing Insights team to continue to enhance and evolve program measurements and tools, Drive customer satisfaction improvements across US Stores Identify improvement opportunities and program innovation using in-depth analytics, field input, internal/external customer research and insight vehicles, industry trends, Partner with field teams to drive focus and excitement around customer satisfaction, supporting creation of action plans to isolate behaviors and drive improvements, Prepare presentations and facilitate workshops with field management, Incorporate VIBE behaviors into the action planning process; infuse VIBE into customer satisfaction and vice versa, Partner with the business to incorporate customer voice into key programs to drive business results, Serve as the customer service liaison at key meetings to represent the voice of the customer on cross functional projects Share customer service best practices across business units, Provide analysis, findings, and recommendations to business partners to incorporate into business plans to drive superior customer service and drive business results, Partner with the VIBE team to ensure consistent customer service behaviors are incorporated into the training curriculum and action plans, 5+ years of experience building and leading transformational Customer Support Quality efforts, Experience in consulting, technology, or similar knowledge-based field, Strong track record of thinking big and leading initiatives to capture, manage, and disseminate knowledge across large organizations leading to enhanced efficiency and organizational leverage, Deep understanding of quality metrics, and tools, as well as information architecture, data types, data structures and associated use of metadata, Strong analytical abilities; able to dig into complex data sets to help inform decisions, Successful track record of executing organization-wide programs and initiatives through collaboration across functions, geographies, and organization levels, Superior program management skills and the ability to coordinate the creation of custom databases and systems to manage knowledge, Strong written, verbal, and visual communication skills, and proven ability to influence and drive consensus at senior levels, and explain complex concepts in simple, layman’s terms, Relentlessly obsessed with both internal downstream customers and external Community users, Available for business travel both domestic and international as needed, Minimum of BA/BS; MBA or graduate degree in related field preferred, Analyze and categorize the feedback received, and report the findings in a timely and understandable, Strong continuous improvement mindset, including the ability to recognize customer experience, Bachelor’s degree in Business, IT, or similar field or 3-5 years of relevant work experience, Analytical mindset – ability to process information logically, identify gaps, and look for patterns, Strong written and verbal communication skills, including the ability to influence others, participate in, You will be responsible for summarizing all financing facts, consolidate and follow up the Quality and Customer Satisfaction financial plan and estimates, prepare forecast reports and presentation material, One further important part for the role is to predict our total warranty cost on different levels, This also includes analyses of warranty cost and best way to reduce it, In this position you report to our CFO & SVP QCS, University degree in Financial, MBA or equivalent, Experience from contribution in Management team as a member, Experience from Lean thinking is an asset, Other language capabilities are desirable, Facilitate COC Meetings with all related functions company-wide, Ensure Campaign cost calculation accuracy, Monitor Campaign Claim data and lead appropriate counter measure action for cost control, Report out Weekly/Monthly Monitor summary, Ensure continuous improvement COC process and maintain standards, This position will require a Bachelor’s Degree and five or more years of related professional experience, In depth technical understanding of automotive design and development processes, production, troubleshooting and maintenance, Five or more years of directly related professional-level Engineering experience, Engineer 2 or Engineer 3 may apply and will be considered for lateral moves, Bachelor’s degree in engineering or technical field required, plus a minimum of three or more years of related experience at a professional level, Experience analyzing data for trends and insights – experience analyzing field data is a plus, Good written and oral communication skills, Help with invoicing related work performed by Accounts Receivable, Basic understanding of all accounting procedures, Help provide front desk support by answering/directing phone calls, greeting visitors and issuing personal protective equipment, Provide ad hoc office administrative support (i.e.