Plusnet is offering £50 cashback when you sign up to its Unlimited Broadband deal, with 10Mbs speeds. Why is TalkTalk chasing me with debt collectors when I switched my broadband to Sky in April? It is independent and can ask companies to compensate customers if they are in the wrong, and pay them for any extra charges incurred, such as though phone calls or time spent sorting out a problem. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group, Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, Pay £157 for a TV licence? UK's biggest debt collector picks banks for £1bn flotation Goldman Sachs and Morgan Stanley are among the banks picked to work on Cabot's listing, Sky News understands. The customer in question, Mrs Andrews, sadly passed away two years ago and shortly after that her surviving son-in-law, Adrian Kennard, sent Sky an email confirming that she was deceased. Debt Collection: Most of the complaints under this category involve debt collectors. A spokesperson said: 'We're sorry for the inconvenience Mr Gates experienced due to an error in the switching process. Interview - Emtelle Boss Calls for One Dig Strategy to Help Gigabit Broadband, Interview - Community Fibre CEO on Building FTTP, Obstructive Landlords and Skills, The High Cost of Broadband for 10Mbps USO Excluded UK Communities, Voneus Interview - Examining the "unrealistic" 2025 UK Gigabit Broadband Target, Interview - A Brief Look Inside Router Manufacturer DrayTek, Interview - Scotland's R100 Boss Talks Future Broadband Plans, Summary of Full Fibre Build Progress Across UK Broadband ISPs, How to Choose an External 4G or 5G Mobile Broadband Antenna, Interview - WightFibre on Challenges of Bringing FTTP to an Island, Is UK 5G Mobile Dangerous to Human Health? Cabot is majority-owned by Encore Capital Group, a speciality finance company which is listed on New York's Nasdaq stock exchange. While a spokesperson from TalkTalk said: 'We're sorry to hear that Mr Gates paid excess charges when switching. ', When you switch broadband suppliers, the new provider should handle the whole process. Virgin Media is offering a £75 bill credit with its superfast M50 broadband package. Contact your creditor. Sadly such situations are not unusual, although they rarely extend quite this far after a person’s death. It costs £31 per month. PDCS chase "bad debts" off finance companies and collect defaulted accounts on behalf of BT, SKY, British Gas, First Utility, NPower … Consumers tell of receiveing calls from harassing collectors who are threatening and will repeatedly call attempting to collect a debt. We got in contact with both providers to try and find out what has happened. 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'His new broadband provider failed inform us of the move, which is why his TalkTalk bills continued, but all the excess charges will be covered by Sky. In your case it seems something has gone wrong with the switch as even though you're not with Sky, you've received a demand for £165 from TalkTalk for payments since April. Debt Scoring Analysis. I thought when you switched broadband providers you only needed to tell the new provider, is this correct and if so where do I stand? Mike O'Connor, from debt charity Step-Change, told Sky News: "You should never be in a situation whereby if you're in debt you're making your health suffer or … The company promises to issue a refund if speeds ever don't meet 25Mbps. In most cases when somebody dies that person’s estate (i.e. I switched my broadband from TalkTalk to Sky in April this year but I've now started receiving letters and phone calls from a debt collection agency. If there is an active line, as there was in your case, this information would be given to Simplify Digital and it would have told TalkTalk to cancel the old line. Debt Collection. The Fair Debt Collection Practices Act (FDCPA) set some strict rules on how debt collectors can talk and behave when they’re trying to collect money from you.