They want you to send only a few lines indicating it’s been a poor selling experience to receive the same messages over and over without resolution. Here are some useful tips and best practices for a successful Seller Central interaction. It’s common. Great information on this blog. Overall the information here is misleading. Online Marketplaces in the UK: Amazon and eBay Dominate, The Best Marketplaces to Sell Jewelry Online, 9 eBay Alternatives: The Best Seller-Friendly Marketplaces To Consider, From Amazon to Walmart: Why You Can't Copy and Paste Your Strategy. The fact that you didn’t like the last answer you received will not cut it. The escalation process allows Amazon sellers to get their Plan of Action reviewed by a team higher up in Amazon’s ecosystem. I have to say, you’re stating much of this as fact, and our experience is 100% to the contrary to everything you wrote. Anyone who reads your escalation can look inside your account though, and decide for himself or herself if you were given proper consideration. Assuming that you had an issue with your retail order I'm answering your question. Don’t focus on sob stories in a loaded emotional plea or the thin line between loving and hating Amazon. Provide your case reference numbers, Amazon Standard Identification Numbers (ASINs), and other important details so that it can be tracked quickly during the examination process. Escalations are not just angry POAs, you need to make it clear in your opening paragraph that you’ve already submitted everything Amazon requested, but failed to receive a meaningful reply. With the ever-growing industry of online business and the increasing gargantuan of customer queries and complaints, Jeff Bezos, the Amazon’s CEO has opened his very own e-mail for inquiries and support. So, you’ve been suspended from Amazon. In most cases I handle, the life of the business or even the financial health of my client is at stake when we help them compose escalations. Required fields are marked *. We hardly believe our volumes of past success are a coincidence, nor that Jeff B escalations aren’t a good idea, or that being reinstated after a denial, even at that level, is 100% impossible. Are you expecting them to reply as quickly as they did last time? It’s worth a second or third opinion, especially if it represents your last chance at reinstatement of a top selling ASIN or your entire account. If you fail to do that, it could result in an investigation audit and a bad mark on their own record. After making it past the address verification point and validating the post card number they send you in the mail and waiting the 2 days they say it takes to be verified, I wait 10 days and still hear nothing and here I am again! Very helpful. Based on my conversations with clients and what I see on Facebook group threads, too many sellers believe a successful appeal centers around where you send it and who reads it. Please don’t gamble that you understand this material enough on your own before emailing these email queues. Every time their eyes glaze over and they move on to the next case. Dear Art Amazon is a bully corporation so don’t waste your time and energy to reinstate your account, because they are in a process of eliminating small third party sellers. You can write to Amit who is the Indian head, but the mail will be passed back to seller support itself, however there is another team or so called team in seller support for such mails And never hope to get an answer to your problems from anyone, but yourself. Don’t tell yourself you’re escalating your own case just to get it over with, and out of your mind. After discussing how to handle hijacked listings and how to report a seller who had sold counterfeit versions of his private label product, he sent me this: Most sellers who read articles and listen to podcasts on this topic still come away scratching their heads. To give emphasis, Jeff Bezos email id is the “last resort” when all else fails. I say that you should only do that if you have little to say overall and if you are escalating simply to throw something at the wall, and hope it might stick. The type of escalation that sellers tend be most familiar with, are Bezos escalations, or “letters to Jeff”, where they send their appeal letter and POA to [email protected]. Amazon uses the Seller Central system to collate cases through a battery of employees who assist third-party sellers. To contact us again about this issue, please use the Contact Us form in Seller Central using the following link: https://sellercentral.amazon.com/cu/case-dashboard/view-case?caseID=7049461681. Is it better than the one that Amazon rejected? If you have questions, you may contact Jeff Bezos directly (jeff@amazon.com). In my experience, there are three key elements to a successful escalation. You’ll want to maximise your odds of getting it done right, and fast. It must be noted that when you contact Amazon through phone or email, you should address the issues individually and not in lumps. So, take a breath, put the gun down and check your POA thoroughly. Hi Hello I opened an account at Amazon, and they opened the bill to me and a quarter of an hour later they suspended it. The first step that all Amazon sellers should take before they start, is to make sure they understand the escalation process, and what it requires. It is totally understandable that when Amazon sellers are suspended, they want to get back on as quickly as possible.