How often does it do it, every now and then or all the time? Sep 12, 2019 4:02 PM in response to natdev Creating a small (but tasteful) Prime Video shrine with candles, incense and a plastic Buddha and sacrificing a pet goat........ ...........every time the Prime Video App is opens, an ERROR message "Something went wrong" "try again later or go to the (useless) amazon.com/video help". I’ve looked around the web and found other people with similar issues. rkaufmann87, Sep 12, 2019 12:35 PM in response to frankie195, User profile for user: A poor internet connection is the most common reason for receiving this message when using Amazon Prime on an LG TV. Really ruins the experience, also the app is not fluid and you can't buy/rent movies. Carnival Row doesn’t work anymore and I watched that in 4K a few weeks ago. Looks like no one’s replied in a while. Shappaeye, Sep 12, 2019 11:24 AM in response to frankie195, User profile for user: If no one is noticing the issue using Android TV or Rokus, I would be more likely to suspect the app has a bug. It’s a hack but it worked for me. Sorry to hear you're having problems with the Amazon Prime App on your V6 box. All postings and use of the content on this site are subject to the. Sep 12, 2019 2:49 PM in response to frankie195 22-06-2020 Use a service such as www.isitdownrightnow.com to check if Amazon is offline or experiencing problems. The setting to 4K SDR does not work for me, haven't tried setting to 1080 as I don't want to lower my viewing content resolution. To watch Prime Video on your computer, it's great to use a browser that supports HTML5 web player. In response to rkaufmann87. Issues with Prime Video Payment and Order Errors Issues during Sign In or Sign Out on Prime Video Changes to Prime Video Subscriptions for Argentina, Chile or Colombia We use cookies to give you the best possible experience on our website. It is an Amazon issue unfortunately. i think 4K SDR is better than 1080p HDR. on 17:24, Thanks for letting us know its all been sorted, If you have any more issues please let us know. This was working fine about a week ago. Please send us an email with your full name, address, and a brief description of the issue to cox.help@cox.com. Just to let you know that I have now managed to resolve this issue. In response to frankie195. I will submit a bug report myself and suggest you do the same. Apple basically passed the buck to Amazon. Switch your Apple TV’s video to 1080p, start Carnival Row, Switch the Apple TV video back to 4K then resume playback. Sep 12, 2019 11:24 AM in response to frankie195 If everyone reports the issue to Amazon (including what they had to do to make it work), I suspect they could fix it quickly. appears out of nowhere on the Prime Video app for LG webos 4.5. Sep 13, 2019 6:23 AM in response to Jayz1975 The "Something Went Wrong." To check if your Amazon Prime Video problem is caused by Amazon servers, you can try the following: Log onto Amazon Prime Video on a different device: if Amazon Prime Video is down on that device too, the issue probably exists on Amazon's end. Trailers, movies and other content that are simple HD play fine. Amazon Prime Video No Longer Working On Apple 4K TV There is no associated Error Code number. I've reverted to using the Amazon app native to my Samsung TV until Amazon/Apple resolve this issue which only seemed to occur after the recent tvOS update. 23-06-2020 This is not just an Amazon problem, it’s both Apple & Amazon. Amazon customer service was utterly inept. For more help, go to amazon.com/videohelp. I am trying to use my amazon prime video on my smart tv and it says something went wrong. The most they did was creat a ticket. The Amazon Prime App via my V6 box takes me to the menu screen where I can select a programme, but as soon as I select play it goes to a blank screen for about 10 seconds then says “something went wrong” I have signed out of Amazon Prime and deregistered, and then rebooted the V6 box, then signed back in using register code, it still the same. but then the stream remains in 1080p (HDR).. what i have found that works better is that if i switch to 4K SDR play the title and just leave it at that. They have have not responded to my reply telling them none of their steps worked. Thanks. App error maybe? who MAY contact me back in 24-48 hrs. Sep 12, 2019 5:53 PM in response to natdev