I am going to return the coin by recorded delivery and hope to recieve no further offers (as I have already requested on the phone).. but as their returns pack is more literature on coins I just hope i'm not trapped! We use cookies to improve our site and your shopping experience. Items purchased online can be taken to any of our stores, once reopened, excluding concessions, with your relevant invoice. We’re really sorry you didn’t get a Returns Form with your item. Unfortunately, The Dublin Mint Office cannot fulfil orders to addresses outside of ROI. We often link to other websites, but we can't be responsible for their content. 2020. Copyright You can do this by contacting our Data Protection Officer through email, or … Your item must be unworn and returned in its original condition. If your item does leave us before the request to cancel the order we can supply you with a pre-paid returns label within 14 days of you receiving the goods, we would require you to keep the proof of posting. By continuing to browse our site you accept our cookie policy.Find out more. Items purchased between 23rd March and 14th June can be returned to a store by July 12th. If you are unable to get to one of our stores, you’ll be able to send the item for assessment to the below address: OFFICE Assessment Team Contact Us THE DUBLIN MINT Office has denied targeting older people or sending unsolicited items after complaints from a number of customers about receiving coins … Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item. We’ve made it as simple as possible to return with OFFICE and further returns information can be found on this page. The London Mint office has absolutely nothing to do with The Royal mint, but they try to portray themselves as official. The team will be more than happy to help you with returning your unwanted item and will issue a pre-paid returns label, this can either be done via post or email. Should you require an exchange, there are two options available to you for this: 1 – If the item you require as exchange is available in store, we will be able to refund you fully for your original order and then place a new sale. We would always advise using some form of tracked service. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. We’ll update our site to let you know when each store has opened again. The order will be refunded in the currency you’ve originally paid with and will take 2-5 working days to show back to your original method of payment, however some banks may take up to 10 working days. Please also include your name, address and a daytime contact number. If you do require to cancel your order, please contact our Customer Experience team on 1800 937 321 so we can assist you. Should a fault be found, a refund / exchange will be offered and postage costs will be refunded also. If you return your order in person to one of our stores you will not be charged £2.50. All items must be returned unworn, in their original packaging , within 28 days of receipt of your item. This refund can take between 3 to 10 working days to show back on your original method of payment. You should have received a CollectPlus label with your order. You’ll be notified by email when your refund or exchange has been processed. CAN I RETURN TO STORES IF I BOUGHT ONLINE? As many of our goods are valuable and limited editions, we do request that you obtain proof of posting for any goods you are returning to us. Assessments can take a maximum of 15 working days but are usually much faster than this.